Eliza Artkats – Privacy Policy 

Last updated: 19 February 2026 

Eliza Artkats ("EA", "we", "us", "our") is committed to protecting your privacy and handling personal information in a transparent and respectful way. 

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

 

1. What Information We Collect 

We may collect personal information including: 

  • Name 

  • Email address 

  • Postal and delivery address 

  • Phone number (if provided) 

  • Purchase history and order details 

  • Communications you send to us 

We do not store full payment card details. Payments are processed securely by third-party payment providers integrated with Squarespace. 

 

2. How We Collect Personal Information 

Personal information is collected when you: 

  • Make a purchase through our website 

  • Subscribe to our mailing list 

  • Contact us via email or website forms 

  • Attend studio openings or events and provide your details 

Information may be collected directly from you or automatically through your interaction with the website. 

 

3. Why We Collect Personal Information 

We collect personal information to: 

  • Process and fulfil orders 

  • Communicate with you about purchases or enquiries 

  • Provide customer support 

  • Send updates or marketing communications (where consent has been given) 

  • Comply with legal and regulatory obligations 

  • Send transactional or reminder emails where a purchase has been initiated but not completed. 

 

4. Squarespace & Third-Party Services 

Our website is hosted by Squarespace, which provides e-commerce, hosting, and analytics services. 

Personal information may be handled by third-party service providers including: 

  • Squarespace (website hosting and checkout) 

  • Payment processors such as PayPal, Square (including EFTPOS transactions at studio openings), and other providers connected to Squarespace 

  • Shipping and delivery providers 

  • MailerLite (newsletter delivery email marketing) 

These providers may store data on servers located outside Australia. 

 

5. Overseas Disclosure of Personal Information 

Some third-party service providers used by EA may store or process personal information overseas, including in the United States. 

Where personal information is disclosed overseas, EA takes reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles. 

6. International Collectors (GDPR Notice) 

Eliza Artkats offers artworks for sale internationally, including to collectors outside Australia. Where the European Union General Data Protection Regulation (GDPR) applies, individuals located in the European Union or United Kingdom may have additional rights in relation to their personal information. 

These rights may include the right to request access to personal data, correction of inaccurate information, deletion of data, restriction of processing, objection to certain processing activities, and, in some circumstances, data portability. 

Personal information may be processed by trusted third-party service providers (including Squarespace, PayPal, Square, MailerLite, and shipping partners), some of whom may store or process data outside the European Union. 

To exercise any of these rights, please contact us at studio@elizaartkats.com 

 

7. Cookies & Website Analytics 

Our website uses cookies and similar technologies to: 

  • Enable website functionality 

  • Analyse website traffic and usage 

  • Improve user experience 

You can adjust your browser settings to refuse cookies; however, some website features may not function properly. 

 

8. Direct Marketing 

Marketing communications may be delivered via third-party email platforms such as MailerLite, if you have opted in. 

You may unsubscribe at any time by using the unsubscribe link in emails or by contacting us directly. 

 

9. Storage & Security of Personal Information 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. 

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations. 

 

10. Access & Correction 

You may request access to, or correction of, the personal information we hold about you by contacting us at studio@elizaartkats.com. 

We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles. 

 

11. Complaints 

If you have a concern about how your personal information has been handled, please contact us at studio@elizaartkats.com. 

If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC). 

 

12. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. The current version will always be available on our website. 

 

13. Contact Us 

For privacy-related enquiries, please contact: 

Eliza Artkats 

Email: studio@elizaartkats.com